From the Operations Team: Apology for Issues with the Ver. 4.1 Update
Thank you for playing Persona5: The Phantom X.
We are writing with our sincere apologies to all our players for the connectivity issues, as well as related problems that arose from these issues, following the Ver. 4.1 update.
We would like to take this opportunity to provide better visibility as to the background causes of these issues, and explain how we have compensated players.
We are sorry for the delay in providing this information.
Please understand that we are continuing to work toward resolving these issues, and provide compensation to players.
We apologize for the time taken to develop a resolution, and appreciate your continued patience.
▼ Issue background and progress toward solutions
The post-update issues were a result of multiple factors, which complicated the response and led to the delay.
We will address these individual problems and our progress in solving them one by one.
1.) Issues when Logging In
Following the update maintenance on May 21, the game experienced far more traffic and far greater load on the game servers than anticipated.
This led to network errors when attempting to launch the game, and many users found themselves unable to log in.
By deploying a real-time software solution to balance the load among servers, we were able to resolve this problem by 2:30 PM (UTC) on the day of the update.
2.) Delays in Data Synching
The heavy server load had an additional effect of producing delays in backing up players' game progress to the database server.
These delays created a problem where some players logged out and found that some progress had not been saved when they next logged in, but as the database backlog was processed, this issue disappeared.
As with issue 1, this was resolved on the update day, but in the process of clearing the backlog, an equipment failure caused some players' game progress to be partially lost, leading to issue 3:
3.) Issues from Partial Loss of Game Progress (Progress Rollback)
This problem, the issue of greatest concern for our players, was caused by equipment failure in a retaining server where game data was temporarily stored.
Due to the backlog in the database server, this server was temporarily used to store game progress until it could be backed up to the database.
Although we had considered launching emergency maintenance to keep the issue from affecting more players, this held a risk that player data would continue to be sent to the affected server while we prepared to launch maintenance, compounding the issue, as well as a risk that player data could be corrupted when the game connection was terminated to launch emergency maintenance.
We instead chose to manage the server connections in real time, temporarily isolating the affected server and player data.
Following this quarantine of the damaged server, we have not identified any further instances of player progress rolling back.
We are continuing to work towards recovering the progress of players affected by this issue.
Once again, we deeply apologize to all players who have seen their progress rolled back as a result of this server outage, and to our broader community for any concern this issue may have caused.
4.) Issue with Mistakenly Distributed Items
During the recovery process, a filtering issue in the backup data caused compensation to be sent to some players by mistake.
We have removed the items that were sent by mistake, and apologize for any confusion.
We are currently reviewing multiple sets of backup data and using several analytics tools in order to verify the accuracy of each of our planned compensations in turn.
This process requires time to ensure each distribution is configured correctly, and is still ongoing.
We will announce further details on the progress of these distributions separately.
We apologize once again to all affected players.
▼ Issues pending resolution following Ver. 4.1
Apart from the major issues detailed above, we have also confirmed the issues listed below following the Ver. 4.1 update.
We apologize for any inconvenience or disruption to your play as a result of these issues.
• During the Luminous Island Event, goals may not be updated in some cases to reflect obtaining a Treasure Chest.
• During the Luminous Island Event, Treasure Chests cannot be opened in some cases.
• During the Luminous Island Event, even after fulfilling all conditions, missions may not be cleared in some cases.
• During the Recollections Under Moonlight Event, battles may not begin in some cases.
• Trials from the Sea of Souls may not start in some cases.
• In the Trials from the Sea of Souls, even after earning stars, you may be unable to collect rewards in some cases.
And other minor issues.
We may be unable to address all issues related to limited-time events before the event is over.
We are considering individual responses for any players who were unable to play the limited-time events as intended due to these issues, and apologize for any inconvenience caused.
▼ Compensation for players
To apologize to players affected by the issues following the Ver. 4.1 update, and for any broader concerns or confusion they may have caused, we have distributed the following items as compensation.
• To all user accounts created before May 29, 2026 at 12:00 PM (UTC):
| Platinum Ticket x10 | Platinum Milicoin x10 |
| Coffee Aid x10 | Vicissitude Ink x5 |
| Orange Fortune Revelation x 1 | Fortune Revelation x50 |
| MaraThon Energy x5 | Konpaku Gem x50,000 |
| Retrograde Card x5 | Venus Bottle x10 |
| Stardust Bottle x100 | Stardust Shard x1,000 |
*Item distribution began on May 29.
• For all players experiencing rollback of progress:
We will individually distribute items to players based on the specific issue that was encountered.
*We will carry out these distributions in phases as we verify players' rollback statuses.
▼ Additional measures under consideration
As it will take time to manage the recovery of affected players' progress and to deploy solutions for any remaining issues,we are considering enacting the following in a future update to create even more opportunities for players to best enjoy the game.
These potential measures will require additional time to plan, so we will announce any details separately as soon as they are decided.
| A campaign to earn 60 Thief's Cognitite Shards |
| A second round of the Daily Hoot-n-Loot Anniversary Hootenanny |
▼ In conclusion
Thank you very much for reading this far, and please accept our apologies once again for these issues arising from the Ver. 4.1 update.
As of this writing, we have addressed the root causes of the issues, and you can play the game as usual.
We deeply regret that this incident has affected the much-awaited crossover event and the introduction of our new characters.
While we are continuing to address affected players on a case-by-case basis, we sincerely apologize that we are unable to offer an immediate solution to satisfy all players at this time.
We will continue to make every effort to ensure a stable and reliable play experience.
Thank you for your patience and understanding, and we hope you will continue to enjoy Persona5: The Phantom X.
Persona5: The Phantom X Operations Team
